Some contacts are not synchronized

Last update:
Created :
Written by Thomas Speekenbrink

Overview:

Some contacts are not synchronized from SuperOffice to your Outlook contacts

How to:

Please use this kb article to try and fix the problem.
When the contact(s) still do not appear in Outlook it might be an issue related to a conversion/ upgrade from your mail system. 

The focus should be on the syncsocontact table in the SuperOffice database.
In a previous case the issue was in the syncsocontact table. There was a record regarding the problem contact (person_id = 16) It had an external_id (syncsocontact_id = 3535) that looked a lot different from all the other, see below:

contactsync01.png

This record may be deleted.
NOTE: take a backup of the database!!

As soon as you restart the Synchronizer the contact should be added to the table with a new external_id that looked like the other, and he should also be visible now in the users Outlook contacts.