Top tip: Synchronizer logging tips & tricks

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Created :
Written by Thomas Speekenbrink

Overview:

When problems arise, we rely on the logging mechanism of the Synchronizer to provide us with valuable information. The loglevel can be set in the Sync Admin, but there are more ways to see what the Synchronizer is doing.

Tips:

When the Synchronizer is running in Window mode, the following functions can be used:

Change the Logging / Loglevel mode:

  • Hold the CTRL-Key and click the version number
 
This will display the following screen to change the logging mode. Choose the loglevel and close the window by clicking the cross in the top right corner.
 
The chosen loglevel will reset to the option set in the Sync Admin when the Synchronizer Window is closed.
 
 
Open the Realtime Log Viewer:
 
Hold the Ctrl-Key + Alt-Key and click the version number, the realtime viewer window will open (see screenshot below).
 
 
Open the log file:
Hold the ALT-Key and click the version number, the log file will be opened in Windows notepad. From version 3.2.88, the logfile can be found in the User folder (for example):
 
  • "C:\Documents and Settings\<Synchronizer User>\Local Settings\Application Data\InfoBridge SuperOffice Exchange Synchronizer\"
  • "C:\Users\<Synchronizer User>\AppData\Roaming\InfoBridge SuperOffice Exchange Synchronizer"
 
Extra parameters:
 
When the Synchronizer ‘InfoBridge Synchronizer.exe’ is started with the parameter /INFO the ‘Save warning and informational messages to logfile’ logging is activated for the time the Synchronizer is running.

When the Synchronizer ‘InfoBridge Synchronizer.exe’ is started with the parameter /DEBUG the ‘Save warning, informational and debugging messages to logfile’logging is activated for the time the Synchronizer is running.

When the Synchronizer ‘InfoBridge Synchronizer.exe’ is started with the parameter /USESCANNINGMETHOD the synchronizer is running without using the ICS folder, when activating it please make sure the ICS folder is deleted and the journal.db3 is renamed.

NOTE: This option only applies to the Exchange v2 Synchronizer
 
If you need to synchronize a certain language, then you can use the parameter /LANG:GE (Example: GE is for Germany. Use the same language codes as in the SuperOffice Admin)

Application:
 This article also applies to:
  • Exchange Synchronizer v2
  • Outlook (Online) Synchronizer
  • Google Synchronizer
  • Domino Synchronizer