How to connect to Exchange if authentication fails during Step 2 of the Nebula Wizard

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Created :
Written by Thomas Speekenbrink

Overview:

You have just signed up for a Nebula Synchronizer account, and you are using a (hosted) Exchange account, but for some reason the authentication fails on step 2 during the Nebula Wizard.

How to:

This happens when there is a misconfiguration regarding the Autodiscovery. In some special situations (hosted Exchange), Autodiscovery might not be available (always ask your (local) IT first).

If Autodiscover does not work, please contact us via email or use the LiveChat functionality.

To get it to work we need the following information:

1) Exchange Web Services (EWS) URL

This is needed to communicate with the mailboxes (KB article).

2) Offline Address Book (OAB) URL

This is needed to link the SuperOffice users with the Exchange/Outlook users (KB article).

3) Local Domain name

This is needed for authentication on the Exchange environment (KB article).

4) Local Windows/domain Username

This is needed for authentication on the Exchange environment (KB article).