How to solve Error 1923 when using the Exchange (Online) Synchronizer

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Created :
Written by Thomas Speekenbrink

Overview:

When trying to install the Synchronizer service, you might encounter Error 1923 when installing the Synchronizer. The full error message is:

Error 1923. Service InfoBridge Synchronizer v3 (InfoBridge.Synchronizer.Service) could not be installed. Verify that you have sufficient privileges to install system services.

How to:

There might be a number of causes for throwing this error, check/try this first:

  • Run the install file using the "Run as Administrator" feature
  • Make sure that the domain account you are logged in with has (Domain) Admin rights, or at least rights to install a Windows service on the Synchronizer server
  • Check that the service has been deinstalled correctly by the installer
    • Registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\InfoBridge.Synchronizer.Service
    • If the service is not existing in the registry anymore, reboot the server and try again