Written by Support InfoBridge
When problems arise, we rely on the logging mechanism of the Synchronizer to provide us with valuable information. The loglevel can be set in the Sync Admin, but there are more ways to see what the Synchronizer is doing.
Tips & Tricks
When the Synchronizer is running in Window mode, the following functions can be used:
Change the Logging / Loglevel mode
Hold the CTRL-Key and click the version number
Open the Realtime Log Viewer
Open the log file
Hold the ALT-Key and click the version number, the log file will be opened in Windows notepad. From version 3.2.88, the logfile can be found in the local user folder of the user running the Service (for example):
- "C:\Documents and Settings\<Synchronizer User>\Local Settings\Application Data\InfoBridge SuperOffice Exchange Synchronizer\"
- "C:\Users\<Synchronizer User>\AppData\Roaming\InfoBridge SuperOffice Exchange Synchronizer"
When the Synchronizer ‘InfoBridge Synchronizer.exe’ is started with the parameter /DEBUG the ‘Save warning, informational and debugging messages to logfile’ logging is activated for the time the Synchronizer is running.
When the Synchronizer ‘InfoBridge Synchronizer.exe’ is started with the parameter /USESCANNINGMETHOD the synchronizer is running without using the ICS folder.
Note 2: This option only applies to the Exchange v2 Synchronizer
This article also applies to:
- Exchange Synchronizer v2
- Outlook (Online) Synchronizer
- Google Synchronizer
- Domino Synchronizer