Written by Thomas Speekenbrink
When problems arise, we rely on the logging mechanism of the Synchronizer to provide us with valuable information. The loglevel can be set in the Sync Admin, but there are more ways to see what the Synchronizer is doing.
When the Synchronizer is running in Window mode, the following functions can be used:
Change the Logging / Loglevel mode:
- Hold the CTRL-Key and click the version number
Hold the ALT-Key and click the version number, the log file will be opened in Windows notepad. From version 3.2.88, the logfile can be found in the User folder (for example):
- "C:\Documents and Settings\<Synchronizer User>\Local Settings\Application Data\InfoBridge SuperOffice Exchange Synchronizer\"
- "C:\Users\<Synchronizer User>\AppData\Roaming\InfoBridge SuperOffice Exchange Synchronizer"
When the Synchronizer ‘InfoBridge Synchronizer.exe’ is started with the parameter /DEBUG the ‘Save warning, informational and debugging messages to logfile’logging is activated for the time the Synchronizer is running.
When the Synchronizer ‘InfoBridge Synchronizer.exe’ is started with the parameter /USESCANNINGMETHOD the synchronizer is running without using the ICS folder, when activating it please make sure the ICS folder is deleted and the journal.db3 is renamed.
NOTE: This option only applies to the Exchange v2 Synchronizer
- Exchange Synchronizer v2
- Outlook (Online) Synchronizer
- Google Synchronizer
- Domino Synchronizer