Created :
Written by Support InfoBridge
Overview
When a user experiences synchronizer issues it could be that his ICS files are corrupted. Usually there is just one-way sync.
One option is to delete the ICS files for this user. But when a company has a lot of users, how do you find out which ICS files belongs to that user/associate? Follow this guide to find the correct ICS files for a specific user.
How to
First find out the SuperOffice Associate ID. You will need access to the SuperOffice database for this step. Search the correct associate and note down the associate_id value. In the example below this should be "1362".
This associate_id is part of the ICS filename (in hexadecimal format). Fill in the associate_id in a converter and use this value to find the correct ICS files.
Associate_id 1362 converted to hexadecimal results in "00000552".
Search the ICS folder in the Roaming folder of the Syncuser for files containing "00000552".
You will find at least 1 file, normally ics.state.00000552.01 . Every user has a maximum of 3 files, one for appointments, tasks or persons.
Please note: When deleting ICS files, aways make sure the Infobridge Sync service is stopped!