How to solve The Meta Start Tag error when loading External Users

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Written by Support InfoBridge


When loading the External Users in the Sync Admin, it might happen the error "The meta start tag..." error is shown.

How to:

This error is shown when the Offline Address Book (OAB) URL has OAB.xml added. To correct this behaviour:

  • Open the Sync Admin
  • Go to the Technical Settings page
  • Remove OAB.xml from the Exchange Offline Addressbook URL field
  • Click Apply this Setting for All the Users and restart the Synchronizer service