Created :
Written by Support InfoBridge
Overview
When testing connection to the Offline Address Book (OAB), you might receive the error: Internal Error (500) and the test fails.
How to
This often occurs when authenticated users do not have sufficient rights on the Web.config file / OAB directory.
- Navigate to the physical folder where the OAB resides and edit the security rights on the Web.config file (in the OAB folder).
- Add/modify the security rights: Authenticated Users / Read + Read/Execute rights
- Edit the security preferences for the correct subfolder (GUID) within the OAB directory
- Add/modify the security rights: Authenticated Users / Read + Read/Execute rights
Apply the rights & try again.
More solutions can be found in this article.