How to solve the "Email Address is not known to me" message

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Written by Support InfoBridge


When archiving an email with UMA, you might receive an email stating the email address is not known (see below).

Hi Infobridge User,
I'm sorry, your email address is not known to me, please contact your administrator to allow archive access. 

With kind regards,

Universal Mail Archiver

How to:

Make sure the mail address you are sending from is known under your own person card.