How to solve the: Unable to import due to a consistency issue

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Written by Support InfoBridge


You have imported a file using an existing profile and this import is not processed. Either with manual upload, or with Dropbox / Google Drive upload. In the logfile it shows the error: A consistency issue has occurred, please verify your profile configuration for recent changes. 

How to:

The reason DataBridge is not able to import this file is because the file structure has changed. When column headers are changed or when more or less columns are detected in the import file DataBridge will see this as a changed structure and is not able to import it.

To solve this you can take the following actions:

  • Upload / select the new file in your profile
  • Your profile will go back into Wizard Mode
  • Go through the wizard again and check the mapped fields
  • Close the wizard and start the import again