Written by Support InfoBridge
What to do when you see the message "Unable to locate the server settings" in the debug logfile.txt when using the Exchange Online Synchronizer.
Alongside this error message, you will also notice that the Synchronizer GUI and Service will not run.
The reason behind this error is a misconfiguration in the settings. When this error occurs, you will be using Ranks (multiple mailserver configurations). The error message basically says that the Technical Settings for the specific rank could not be found.
Usually we notice that a shortcut to the Synchronizer Admin with the correct parameters is missing. Create a new shortcut (or change the existing one) and make sure that the shortcut contains:
/RANKED /Sx (where x is the correct Rank).
- Then startup the Synchronizer Admin
- Check the Technical Settings (you will see a missing configuration for the rank you tried to run)
- Create a new entry by clicking Add and make sure the Test Connection button is working correctly
- Apply the settings
- Run the GUI or Service again