Written by Support InfoBridge
Users of the Exchange Online Synchronizer and Office 365 will notice a warning when trying to load the external users in the Synchronizer admin.
The way the synchronizer retrieves the addresses from OAB (Offline Address Book) is not available anymore in O365. This most likely has to do with the decommissioning of Basic Authentication in October 2020, more info
We were already working on a new version that will support the latest authentication and authorization techniques.
NOTE: The Synchronizer itself is not affected and will process appointments without a problem
For O365 users trying to link new users in the Synchronizer admin, there are two temporary solutions:
1. Use a workaround to link new users
The idea of this workaround is to add the users you want to link to the contact folder in O365 of the SyncUser (The user with the impersonation/Delegation rights).
- Add the new users (who you want to link) as contacts to the SyncUsers' contact folder in Outlook/O365
- Go to Sync admin > Technical Settings
- Remove the OAB URL
- Click Apply this setting for all the users
- Go to User Synchronization Settings
- Click Load External users
- Click Ok on the pop-up message
It will now load the contacts which you have added to the SyncUsers' contact folder in Outlook/O365 and you can now link these users.
2. Update the Synchronizer version
We have a new version that uses a different technique to retrieve the addresses when Office 365 is used. This is a temporary update until we have released the new Synchronizer with the new authentication method.
Note: This version is only available when you have SuperOffice 8.3R1 or higher
NOTE: Users with mixed configurations (Exchange on-premise and O365) can also use this version. We will use the new authentication method automatically when the OAB contains outlook.office.com
The new version 3.2.281 can be downloaded here.
Notice that this is not a setup. But a zip file containing separate Synchronizer files.
How to install:
- Stop the Synchronizer service
- Make a copy of the current Synchronizer installation folder (C:\Program Files (x86)\InfoBridge\Exchange Online Synchronizer)
- Download the zip file
- Unblock the zip file via right mouseclick -> properties (if needed)
- Unzip the file and copy all files
- Paste them in the installation folder, overwrite existing files
How to use it:
- Start the Synchronizer admin
- Go to the User Synchronization Settings
- Click Load External Users
- An Authentication screen is started where you need to fill in the syncuser's email address
- Click Next
- In the next screen fill in the password of the SyncUser
- Click Next
- The Synchronizer will now try to locate the Global List Provider
- If successful, the list of users will be loaded and you can start linking the users.