Written by Support InfoBridge
The new SuperOffice Invite system
One of the most requested features is the capability to send out invites to participants. These invites should be recognized by the receivers mail client, like Outlook or Gmail, so that the recipient can accept or decline the meeting.
Secondly, SuperOffice users requested the functionality that they can accept incoming invites directly in the SuperOffice Inbox, just like you can do in Outlook.
SuperOffice has realized this helpful feature, however, it comes with a trade-off that calendars will go out of sync when no synchronization solution is in place. Furthermore, the behavior of the SuperOffice invite system depends on several factors, for example:
- When an invite is received from a customer, and the customer's mail address is known in SuperOffice, the invite system will automatically create the appointment in SuperOffice, and Outlook/Google will also create the appointment in the calendar.
- When a recurring invite is received from a customer and the mail address is known in SuperOffice, the invite system will not create the appointments in SuperOffice, where Outlook/Google will create the appointments tentatively in the calendar. (The user needs to click ‘Accept All’ in the SuperOffice inbox).
- When an invite is received from a customer, where the mail address is not known, the SuperOffice
invite system will not create the appointment in SuperOffice, where Outlook/Google will create the
appointment in Outlook/Google.
- If the mail settings are not configured in SuperOffice, invites will not be sent, including any changes/declines made to the appointment in SuperOffice.
- If email settings in SuperOffice are only configured for a few SuperOffice users, the behavior of the
SuperOffice invite system can be confusing for the users where the email settings are not configured since sometimes appointments are created automatically but mostly not.
- There is also a functional difference between Outlook 365 Windows, Outlook 365 Web, and Google.
For example: When a Gmail user sends an invite, and the other Gmail user accepts the invite, no acceptance email is being sent, meaning the SuperOffice participant list will never be updated. Making changes to invites in Outlook 365 Web or Outlook 365 Windows also differs; certain functionality is possible in the web version, which not triggers updates to the invite, resulting in the fact that SuperOffice is not updated.
It is essential to know when certain situations will occur; this article explains various scenarios.