The role of the InfoBridge Synchronizer

Last update:
Created :
Written by Support InfoBridge

All the described scenarios in this document are covered by the Synchronizer for the on-premise based Synchronizers for Windows (version 3.2.284 and higher).
In short: No matter what, the calendars between SuperOffice, Outlook/Google are always in sync, showing
always the same information, as participants in both systems, setting made to visibility and privacy are kept in sync as well. Appointments with recurrence patterns are also fully covered.

Impact existing on-premise based synchronizers

When the customer installs SuperOffice version (8.5 R10) the SuperOffice installer checks if the on-premise synchronizer is being used, if this is the case the new SuperOffice invite system is not enabled, and synchronization is as before. If the customer wants to use the new SuperOffice invite functionality the
on-premise synchronizer version (version 3.2.284 and higher) needs to be installed.

Non-synchronizer customers buying the Synchronizer

When the customer has been using the invite system from SuperOffice the Outlook/Google calendar is out of sync. The synchronizer will identify these types of appointments in Outlook and SuperOffice and will mark them as not being kept in sync. This will happen on the first initial sync run. As a precaution this
marking technique is kept in place for situations where the SuperOffice admin users turn off the
SuperOffice global preference setting.

Calendar items in Outlook/Google are marked in the subscription line with three exclamations


Calendar items in SuperOffice will display a yellow warning message


Calendar items marked with !!! and/or marked in SuperOffice will not be kept in Sync by the

Once the Synchronizer is installed, all functionality of creating appointments, invites, participants, visibility,
alarm settings can be used in either system, including making changes in both applications.