License error after upgrading SuperOffice to 9x

Last update:
Created :
Written by Support InfoBridge


After upgrading your SuperOffice to version 9.x changes are you have received a new SuperOffice serial number.

When you now want to start the Synchronizer admin you recieve this error message

How to

We store license information in the UserPreference table in SuperOffice. This error means that some cache files in the DB are not correct, or pointing to the previous serialnumber

  • Please follow these steps to fix this

    Go to SQL
  • open the ​​​​​Table: userpreference
  • Search for records with Prefsection = "InfoBridge.Licensing.Client"
  • Remove the records you retrieve
  • Start the Synchronizer admin

NOTE: Always create a backup of the database first :)